Shipping + Returns
 

PRODUCT AVAILABILITY

Lead time is dependent on material availability. Please note, most of our stock is specially made for the individual and this may affect the lead time.

Please allow 7-21 working days plus freight transit time. This will allow for manufacturing and delivery of the materials.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Molly and Tom will contact you via email and provide a revised shipping schedule.

DELIVERY POLICY 

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

SHIPPING

We make use of DPD For Shipping. 

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

ORDER PROCESSING

Order processing will not begin until we receive a confirmed order and full payment.

REFUNDS/RETURNS POLICY

Should for any reason you are not happy with our product, please contact us via email and state what is incorrect with our product. Unfortunately we don’t allow items to be returned if you are simply not happy with it, or no longer like the product. Most of our items are personalized and therefore cannot be resold.

PAYMENT OPTIONS AND PRICING

Molly and Tom is not a VAT registerd company. Therefore all prices on our website are stated exclusive of VAT and will be charged as they are published on our website. All prices exclude freight and any other charges that may apply unless other wise stated. Our prices fluctuate constantly and Molly and Tom reserves the right to change prices in accordance with price changes from our suppliers, market conditions, or any other external factor. Should there be a pricing error on the website, in any correspondence from Molly and Tom or by any other communicative method, the right is reserved by us to cancel the order and offer the product(s) and/or service(s) at the correct price.

CREDIT CARD

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

For more information about how to order, special order requirements and other payment options, please contact our Support Team via email hello@mollyandtom.co.uk