Sending your artwork

Please carefully read below all the important information in regards to sending your artwork to us. If your artwork is not set up correctly for your choice of printing, we won't be able to deliver your order. 

You will be sent an e-mail, once your order has been paid and confirmed requesting the artwork, and a proof will be sent before final production. (please allow one to two business day for proof to be sent).

- You can send your files, using our file upload function (a link will be sent once your order has been placed)
- You can also send your images / artwork via WeTransfer using the email hello@mollyandtom.co.uk. Please label all of your files correctly, and place all items in easy to understand folders
- You can also send your files via DropBox

PLEASE NOTE: if you need assistance in providing the correct artwork, we can setup the files for you at an additional rate of £20.00 per hour.

Laser cutters are designed to read lines in a logo or artwork. These lines are usually set to be different colours and these will determine the outcome (engraving or cutting), of the file that is sent to the laser cutter. Depending on the job at hand we will change the colours accordingly, so this is not something you need to worry about.

Only Vector based design programs such as Adobe Illustrator and Corel Draw for instance will be able to save your logo file in the correct format.
We cannot accept any JPEG files or PNG files for laser cutting as these are image files which the laser cutter cannot read.

For laser cutting we can only use the following file types
   - DXF
   - EPS
   - PDF (NB. This must have been saved in a Vector program)

**If you only have a JPEG or PNG version of your logo, we may be able to trace it and create a vector.
For the best result - make sure it's a high res image (Black & White images work best)

UV printing allows for more freedom when it comes to supplying us with your logo or artwork. For this type of printing, Image files are best suited.

Files accepted here are the following:
   - EPS
   - PNG (Best quality, with No Background)

Taking this into account, there are also a few guidelines to follow when it comes to sending us the files:

Your image file must obviously be the best quality possible, meaning that they must be saved and supplied in the highest resolution you can (ie. the better the quality the better the print) low resolution images are able to print, however they are not of great quality.

Our UV printer can also print in white, so if your logo has white in it or you would like it to be in white we need your logo supplied in a high resolution black file, with no background. (please mention that you would like your logo printed in white).

In some cases you may wish to add an extra dimension to your logo with the use of a metallic texture, we can do this, but it's important to note that it will not be a shiny metallic like foil. However, it will be a texture print of a foil showing a gradient, not actual foil.

You will need to supply us with the texture if you would like your logo that way. If you do not have a texture at hand we can add one for you at an additional cost.

In our studio we use a state of the art Giclee/Fine Art printer to achieve the highest quality fine art/photographic prints. Please read below some guidelines for sending us your files.

We only accept .JPEG image files.

Resolution – Any image that you want us to print for you must be no less than 300 dpi (dots per inch). That means our minimum standard is 300dpi.
For instance, if you are taking photographs, your camera must at least be able to capture images at this quality or higher. When editing your images in Adobe Photoshop or Lightroom the final output must be at least 300dpi

Colour – The colour space your images are sent to us in should, and usually are set in your editing software usually as sRGB. That means that your images have an embedded profile, often set in the software you are using. Make sure that when you are exporting your images you are exporting them for the correct purpose (ie. web or print).

As a rule of thumb, we usually don’t interfere with the color space once we have received your image. Photographers use and edit their own images in their own software and thus we cannot determine the way your image should be printed if we change something

Our printer software, by default is set to print on sRGB which is the industry standard.

This is our most basic form of printing, we use it everyday to print a wide range of different types of stationery. Our printer is suited to take most types of paper up to 350gsm. We will advise you if there is paper that we cannot print on.

Stickers, Invitations, Thank you cards, business cards, etc. are all digital printed items that we are able to print in our studio. Please see some guidelines below for sending us files for print in the correct format.

- All files sent for digital print must be saved as CMYK
- We accept .PDF, .JPEG, and .PNG files (if you have .AI OR .EPS Files, that would be great)!
- All image files must be saved in the highest resolution possible, no smaller than 300dpi
- We also accept .PDF, .Ai & .EPS files, however please make sure that all text has been converted to outlines.
- For files that need foiling, please follow our digital foiling guideline.

This type of foiling is generally more cost effective and very popular with short runs, and where personalisation is required from one unit to the next (eg. personalised thank you cards). Digital foiling can only be done on smooth papers where the foil can bond successfully to the toner print.

When you are supplying artwork for digital foiling it is very important to make sure that anything that you want to be foiled is 100% registration black (C-100 M-100 Y-100 K-100). Digital foil will not stick to any other colours.

File types accepted here are the following:

   - JPEG (High Resolution 300DPI or more)
   - Ai vector files

** Always make sure that the colour supplied for foiling is registration black (C-100 M-100 Y-100 K-100)

Sometimes it is possible to print colour and use digital foil depending on how closely we can match the registration for you. If this is the type of job that you require you will need to send us your artwork is two files, Black and Colour. Bare in mind that this has a higher cost

> HOW TO NAME YOUR FILES

Any foiling that needs to be done must be in Registration Black, and any colour that needs to be printed must be in CMYK.

Save these as two separate files as one will be used for foiling and the other for the colour print of your file.

EG: M&T_Business_Card_Front_Foil_Layer
M&T_Business_Card_Front_Digital_Print_Layer

Hot foil press is a process whereby we use your logo / artwork and turn it into a hot foil plate (brass plates and magnesium plates) that we can then heat up & press into paper with foil leaving a beautiful foiled impression. This process is generally used for larger jobs where 100 or more units are required. Anything smaller is not cost effective so we do not offer it. Taking this into account, the larger the job the smaller the cost per unit.

Hot foil press also gives you more freedom with paper choice, because we are pressing into the paper and the texture does not always matter. We are also able to use thick cardstock up to 800 gsm.

We offer two plates, namely:

- Brass (high quality finishes, especially with smaller fonts, longer lasting) - higher cost
- Magnesium (good quality finishes for smaller runs, not as long lasting) - lower cost

We are only able to offer foil press up to the size of A5 or smaller. When preparing your logo or artwork to send to us please make sure of the following:

Everything must be registration Black (C-100 M-100 Y-100 K-100)

.PDF files must be saved from Adobe illustrator or a Vector based program (NOTE: Photoshop does not create vector files)

Any text in your artwork must be converted to outlines

No text to be smaller than 7 points for any artwork.

Embossing, debossing and fluted finishes also use metal plates, however these plates are only offered in brass to get the best results possible.

1. Embossing - process where we press your logo/artwork up into the paper to create a raised effect on the front of the paper. The guidelines here are the same as foil press plated

- Important to note that with embossing bolder text (ie. sans serif) works much better than thin delicate texts.
- Please make sure all text is converted to outlines
- Please ensure your design is sent to us in registration black
- Small fonts are not possible with this finish, we usually only use your primary logo or sub-mark

2. Debossing - This process is exactly the same as foil press. Rather the design is pressed into the paper without the use of foil leaving a blind impression.
Guidelines here should be followed the same as hot foil press.

3. Fluted Die - This technique creates some of the most beautiful finishes on cardstock. It combines both foiling and embossing at the same time, so what you see is a raised foiled design on your card.

Please follow the same guidelines as foil press and debossing.

General Questions

Below are some general frequently asked questions that you may find helpful. Please read these FAQs thoroughly before contacting us directly. 

When we first started researching the idea of ensuring that our business was sustainable and that the raw materials, we used were responsibly sourced, we became so much more aware of how many aspects of our lives could be made more sustainable. We have made a lot of changes, from the raw materials we use, to the way we package our orders. (all of our orders are packaged with recycled cardboard bubble wrap, tissue paper, compostable stickers & we try to re-use our packaging wherever we can.

We also support an organisation called Treedom - where we have our own corporate Forrest, and purchase more trees every year (regardless of our profit). 

We also try to remain sustainable in our personal lives, as well as in our business.
WE BELIEVE THAT SMALL BUSINESSES ARE THE KEY TO A SUSTAINABLE FUTURE, and by adopting a more intentional approach to business, we can make a HUGE impact.

We have tried to eliminate waste & plastic wherever possible (Both in our personal lives, & and within our studio). We also try to minimize waste, by making all our products to order, only ordering what we need, and re-using or repurposing as much as we can. We also try to guide our clients, in seeing the beauty in the slight imperfections of items being made by hand. We feel that this adds to the authenticity of the product.

We are constantly creating new products and concept work for our amazing clients. We also love taking on different types of print projects for designers, florists and jewellery designers. We are open to discuss any sort of customized jobs or design work that you may require.

We can take on larger orders for corporate clients. Please contact us if this is a service that you wish to choose and we can customize a quote for you.

Most of our products don't have minimum quantities (or very low minimum order quantities), because we believe in supporting other small businesses. We are mindful that it is not always possible to buy in large quantities. However, Please bear in mind, that a lot of work goes into setting up equipment for print, so smaller quantities may incur additional fees.

We are trying to create a sustainable small business, and therefore don’t compete on price. We want to provide you with bespoke ways of presenting and packaging your work. While giving you the best possible service.

We will always go the extra mile, we want to walk with you on your small business journey for many years to come, and we hope to form a long-lasting relationship that goes far beyond price.

We truly believe in the value of our products and that our prices are fair considering the amount of labour that goes into each and every product. Almost all our products are made in house from raw materials (sheets of wood, paper and acrylic), and involve numerous processes. From sanding, to cutting, printing and foiling.

We have already priced our products with you in mind; we know that you are often reselling these items to your clients, and therefore we have given you our best possible price. But because we are a small business we appreciate that by you placing a larger order we can be more efficient, incur less wastage and have less processing time and therefore we do have bulk order bundles to say thank you for making our load a little lighter!

1. IT SAVES YOU MONEY
Not only will you pay less per unit, but by ordering in bulk, you will also save on additional delivery charges.

2. IT SAVES YOU TIME
Our lead time is 21 working days, by ordering in bulk, you will only have to wait once!

Tip: order your pouches / boxes in bulk, and order your prints as and when you need them. (We aim to get our prints out within 7 working days).

3. LESS STRESS & MORE PEACE OF MIND
By having your items ready to use, you never have to worry about a client deadline again (you can send your orders out as and when you need to)

4. BETTER FOR THE PLANET
By ordering once, we have less wastage on materials & use less packaging, and you avoid multiple deliveries (reducing the carbon footprint of your order)

5. FLEXIBILTY
As a small business we understand that you sometimes need variety over quantity that is why we also offer a 10% gift voucher on orders above £700.00 (this will automatically be deducted in your cart)

Yes, most of our products are personalised, and include your logo being added on the product. You may personalise each product per client, as long as the files are provided in the correct format.

Unfortunately this is not a service that we currently offer but we would recommend:

www.one6creative.com
www.lemonandbirch.com

YES, we would actually recommend this.
We do charge a small fee, however for all orders over £1000.00 this is a complimentary service.

We will still need you to provide wording & content, as well as your brand assets.
Changes are limited to three drafts, so please ensure all information is correct.

Yes you can, depending on our current workflow. Please let us know your deadline before your order is placed.

A rush order fee of 25% will be applicable.

Yes, definitely! We absolutely love working with all types of creatives. Send us an email with your project details, and we will try our best to help you.

Unfortunately we are unable to provide an exact Pantone match. This is almost impossible when using digital printing.

Also note, colours may appear differently on screen (we cannot be responsible for reprinting, if the colour comes out differently to how it appears on your screen).

Unfortunately this is not a service that we currently offer but we would suggest you sample some of our standard products to get a feel for our quality & craftsmanship.

**We also don't offer sample discounts - because we are a small company, this is just not possible for us.

Depending on the print finish we need various files. But as a rule of thumb, we prefer files from vector based programs.

PSD Files aren't always suitable for FOILING & LASER ENGRAVING
WE DO NOT ACCEPT CANVA FILES / LOGOS.

We do offer a logo recreation service, which is £20.00 per hour. 

Yes definitely, we do offer shipping to the EU, US and Australia. If your country does not pop up on Check-Out. Please contact us, and we will send you a custom quote & shipping estimate.

Please include a detailed list of the items you need and your full delivery address.

Timeline

Read below information in regards to our process and delivery times.

Due to the nature of what we do, most of our products are intricately hand-made and made to order, which at times can take a little longer than usual.

Don't stress though as we strive to beat our timelines and we promise to keep you updated along the way. Our shipping fees will be calculated once your order has been placed.

All orders will be shipped via Royal Mail, Courier or available for collection (from the Makers Quarter) in 14-21 working days depending on size and type of order.

**This lead time is an estimate only and will take effect once payment has been received.

1. ORDER IS PLACED
You will receive confirmation of your order, and within 24-48 hours you should receive an email requesting your artwork. Please get in touch if you do not receive this mail.

2. SEND US YOUR ARTWORK
We will send you detailed instructions on how to provide your artwork.

3. WE WILL SEND YOU A PROOF
We will send you a sneak peek of how we will translate your branding onto your packaging & stationery.

4. CHANGES
Let us know if you have any changes.

5. SIGNOFF
If you are happy with everything, let us know and we will slot your order into production.

6. WE START MAKING
Once you have signed off, we slot your order into production.
We are a small team, and all of your items are lovingly handmade to order, therefore production will take 14-21 working days.

7. WE SEND IT OFF
Once we have your order ready, your order will be dispatched & you will receive a notification via email.

1. SEND US AN ENQUIRY
Send us a detailed description of what you need, or if you are unsure, we will do our best to guide you through the process.

2. QUESTIONNAIRE
We send you a questionnaire, to find out a little more about your brand values, personality & your ideal client.

3. PACKAGING PROPOSAL & QUOTE
We will sed you a proposal with some ideas & suggestions, as well as a breakdown of costs.

4. LET'S BEGIN
Once you have made payment we can get started. We require full payment.

5. SEND US YOUR ARTWORK
We will send you detailed instructions on how to provide your artwork.

6. WE WILL SEND YOU A PROOF
We will send you a sneak peek of how we will translate your branding onto your packaging & stationery.

7. CHANGES
Let us know if you have any changes.

8. SIGNOFF
If you are happy with everything, let us know and we will slot your order into production.

9. WE START MAKING
Once you have signed off, we slot your order into production.
We are a small team, and all of your items are lovingly handmade to order, therefore production will take 14-21 working days.

10. WE SEND IT OFF
Once we have your order ready, your order will be dispatched & you will receive a notification via email.

1. ORDER IS PLACED
You will receive confirmation of your order, and within 24-48 hours you should receive an email asking if you would like to make any changes from your previous order (We will assume that everything will remain the same, unless you let us know otherwise). Please get in touch if you do not receive this mail.

2. WE START MAKING
Once you have signed off, we slot your order into production.
We are a small team, and all of your items are lovingly handmade to order, therefore production will take 14-21 working days.

3. WE SEND IT OFF
Once we have your order ready, your order will be dispatched & you will receive a notification via email.

For us to make the products we love, and live in a way that is sustainable to us as a family, and the environment, we believe in a slower approach to business. We have a process and system which allows us to work in a natural rhythm, and to handcraft our products to order. We chose to have a small team, so that we can offer a more personal service. We want to know our customers, remember their brand and their stories.

Yes you can, depending on our current workflow. Please let us know your deadline before your order is placed.

A rush order fee of 25% will be applicable

We would suggest ordering your packaging supplies in bulk, this way you will have everything you need in advance.

If you only need Fine Art Prints, we aim to ship these within 7 working days. (If you add other items to your order, this will delay your prints).

Shipping & Returns

If you have any questions about our shipping & returns policy, please read the below FAQ.

Most of our stock is specially made for the individual and this may affect the lead time. Please allow 14-21 working days plus shipping transit time. This will allow for manufacturing and delivery of the materials.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Molly and Tom will contact you via email and provide a revised shipping schedule.

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

We make use of Royal Mail, DPD & Parcel Force For Shipping. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

1. Undeliverable packages – 

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

2. Lost Packages – 

We offer various shipping options - please be aware that if an untracked option is chosen, we will have no way to track your parcel. If it does not arrive, we will not be able to replace your items.

Should for any reason you are not happy with our product, please contact us via email and state what is incorrect with our product. Unfortunately we don’t allow items to be returned if you are simply not happy with it, or no longer like the product. Most of our items are personalised and therefore cannot be resold.

Molly and Tom is a VAT registered company. Therefore all prices on our website are stated inclusive of VAT and will be charged as they are published on our website. All prices exclude shipping and any other charges that may apply unless other wise stated. Our prices fluctuate constantly and Molly and Tom reserves the right to change prices in accordance with price changes from our suppliers, market conditions, or any other external factor. Should there be a pricing error on the website, in any correspondence from Molly and Tom or by any other communicative method, the right is reserved by us to cancel the order and offer the product(s) and/or service(s) at the correct price.

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