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After selling our first business over two years ago, we were tired, burnt out and not sure whether we wanted to start another business or if we should just get a normal job and work a regular 9-5. It seemed...
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I often get enquiries from our clients, confused about how to craft the perfect welcome pack. Their main concerns are what to include, and while this is a very important question, I think you first need to ask yourself what is the purpose behind sending a welcome pack?
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While studying my MBA I remembered this story about a man called Shep Hyken, and his experience with a taxi driver. He tells it much better, and I would honestly recommend you search for the full story on you tube,...
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